Shipping and returns

SHIPPING METHODS

THE URBAN SOCIETY DELIVER PARCELAGES ALL OVER THE WORLD USING EXPRESS COURIER. ALL ORDERS ARE PROCESSED WITHIN 1 BUSINESS DAY. DURING THE SALE SEASON, ORDERS MAY SUFFER SLIGHT DELAYS DUE TO THE HIGH NUMBER OF ORDERS RECEIVED.

THE URBAN SOCIETY SHALL NOT BE RESPONSIBLE FOR SHIPPING DELAYS DUE TO WEATHER PHENOMENA, INTERNATIONAL CUSTOMS ISSUES OR ANY OTHER CIRCUMSTANCES BEYOND THE CONTROL OF THE URBAN SOCIETY. ALL SHIPMENTS ARE ACCOMPANIED BY AN OFFICIAL INVOICE WITH THE EXACT DECLARED VALUE IN EUROS OF EACH ITEM. THE REDUCED PRICE IS SHOWN FOR ITEMS ON SALE OR DISCOUNTED. FOR TAX REASONS, THE VALUE OF THE GOODS WILL BE STATED IN THE DOCUMENTS ACCOMPANYING ALL ORDERS. AFTER SENDING ORDERS CANNOT BE CANCELED AND IT IS NO LONGER POSSIBLE TO CHANGE THE SHIPPING ADDRESS, SO PLEASE CHECK THE ADDRESS CAREFULLY BEFORE MAKING THE PAYMENT. AFTER THE ARRIVAL OF THE PACKAGE IT IS POSSIBLE TO REQUEST A RETURN OR AN EXCHANGE WITHIN 14 DAYS FROM THE DATE OF RECEIPT OF THE GOODS BY THE BUYER OR BY A DIFFERENT PERSON INDICATED BY THE BUYER, BUT OTHER THAN A COURIER.

INFORMATION ABOUT SHIPPING

PLEASE NOTE THAT IF, FOR ANY REASON, THE CUSTOMER REFUSES DELIVERY OF THE PACKAGE, THE SHIPPING COSTS AND IMPORT TAXES RELATED TO THE AUTOMATIC RETURN OF THE PACKAGE TO THE SENDER WILL BE PAID BY THE CUSTOMER. THIS AMOUNT WILL BE DEDUCTED FROM THE TOTAL ORDER AMOUNT TO BE REFUNDED.

THE URBAN SOCIETY OFFERS DDP (DELIVERY DUTIES PAID) SHIPPING TO SELECT COUNTRIES. THIS MEANS TAXES, CUSTOMS DUTIES AND IMPORT TAXES FOR THE EUROPEAN UNION, NEW EUROPE, SWITZERLAND, JAPAN, SOUTH KOREA, HONG KONG, CANADA, MAINLAND CHINA, SINGAPORE, AUSTRALIA, BAHRAIN, TAIWAN, THAILAND, TURKEY, UNITED ARAB EMIRATES AND UNITED STATES
OF AMERICA ARE INCLUDED. SHIPMENTS TO DDU (DELIVERY DUTIES UNPAID) COUNTRIES MAY BE SUBJECT TO TAXES, CUSTOMS DUTIES AND IMPORT FEES, WHICH ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER AND WILL NOT BE REFUNDED BY THE URBAN SOCIETY.

DEPENDING ON THE SHIPPING SERVICE SELECTED, ORDERS PLACED ON THEURBANSOCIETY.IT CAN BE DELIVERED EVERY DAY OF THE WEEK. SHIPPING COSTS VARY DEPENDING ON THE SERVICE CHOSEN, THE SHIPPING ADDRESS AND THE PLACE FROM WHICH THE ITEMS ARE SENT. EXPRESS AND STANDARD SHIPPING ARE AVAILABLE IN THE COUNTRIES AND ACCORDING TO THE METHODS INDICATED BELOW. ALL SHIPPING OPTIONS AVAILABLE FOR YOUR ORDER AND TO YOUR DESTINATION WILL BE VISIBLE AT CHECKOUT.

EUROPEAN UNION COUNTRIES

EXPRESS SHIPPING AVAILABLE TO THE FOLLOWING COUNTRIES (PAID SERVICE): AUSTRIA, BELGIUM, BULGARIA, CZECH REPUBLIC, CYPRUS, CROATIA, DENMARK, ESTONIA, FRANCE, FINLAND, GERMANY, GREECE, HUNGARY, ITALY, LATVIA, LITHUANIA, LUXEMBOURG, NETHERLANDS, MALTA, POLAND, PORTUGAL, ROMANIA, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN.

STANDARD SHIPPING AVAILABLE TO THE FOLLOWING COUNTRIES (FREE SERVICE): ITALY, AUSTRIA, BELGIUM, BULGARIA, DENMARK, ESTONIA, FRANCE, GERMANY, GREECE, HUNGARY, LATVIA, NETHERLANDS, PORTUGAL, ROMANIA, SLOVENIA, SPAIN, SWEDEN.

UNITED KINGDOM
ONLY EXPRESS SHIPPING (PAID SERVICE) IS AVAILABLE.

REST OF EUROPE
EXPRESS SHIPPING AVAILABLE TO THE FOLLOWING COUNTRIES (PAID SERVICE): ALBANIA, CANARY ISLANDS, ICELAND, IRELAND, JERSEY, NORWAY, SWITZERLAND, RUSSIAN FEDERATION, SERBIA, TURKEY, UKRAINE.

STANDARD SHIPPING AVAILABLE TO THE FOLLOWING COUNTRIES (FREE SERVICE): IRELAND, NORWAY, SWITZERLAND.

UNITED STATES OF AMERICA
EXPRESS SHIPPING AVAILABLE (PAID SERVICE). STANDARD SHIPPING AVAILABLE (FREE SERVICE).

CANADA AND MEXICO
ONLY EXPRESS SHIPPING (PAID SERVICE) IS AVAILABLE.

MAINLAND CHINA AND APAC
EXPRESS SHIPPING AVAILABLE TO THE FOLLOWING COUNTRIES (PAID SERVICE): AUSTRALIA, AZERBAIJAN, BRUNEI DARUSSALAM, CAMBODIA, MAINLAND CHINA, HONG KONG SAR, INDIA, INDONESIA, JAPAN, JORDAN, REPUBLIC OF KOREA, MACAU SAR, MALAYSIA, NEW ZEALAND, OMAN, FILIPPI-
NE, SINGAPORE, SOUTH KOREA, TAIWAN REGION, THAILAND, VIETNAM.

MIDDLE EAST
EXPRESS SHIPPING AVAILABLE TO THE FOLLOWING COUNTRIES (PAID SERVICE): BAHRAIN, KUWAIT, QATAR, SAUDI ARABIA, UNITED ARAB EMIRATES.

REST OF THE WORLD
EXPRESS SHIPPING AVAILABLE TO THE FOLLOWING COUNTRIES (PAID SERVICE): BERMUDA, CHILE, COLOMBIA, DOMINICAN REPUBLIC, ECUADOR, EGYPT, GEORGIA, GHANA, ISRAEL, KAZAKHSTAN, LAOS DEMOCRATIC PEOPLE’S REPUBLIC, LEBANON, MARSHALL ISLANDS, MARTINIQUE, MAURITIUS, MOROCCO, PARAGUAY, PERU, PUERTO RICO, RÉUNION, SENEGAL, TRINIDAD AND TOBAGO, ANGOLA.

SHIPMENT TRACKING
WHEN THE ORDER IS AWARDED TO THE COURIER, CUSTOMERS RECEIVE AN EMAIL PROVIDING THE TRACKING NUMBER (AWB) RELATING TO THE ORDER. TO MONITOR THE STATUS OF THEIR ORDER, CUSTOMERS CAN VISIT THE COURIER’S WEBSITE AND INSERT THE AWB NUMBER IN THE “SHIPMENT TRACKING” AREA.

THEURBANSOCIETY.IT PROCESS ORDERS WITHIN 48 OF THEM BEING ENTERED, OR DURING THE FIRST AVAILABLE WORKING DAY. ORDERS PLACED FROM FRIDAY TO SUNDAY, OR ON A HOLIDAY, WILL BE PROCESSED DURING THE NEXT BUSINESS DAY.
SIVO. THE URBAN SOCIETY CANNOT BE HELD RESPONSIBLE FOR DELAYS ATTRIBUTABLE TO THE COURIER OR DELAYS CAUSED BY HOLIDAYS, WEATHER CONDITIONS, CUSTOMS INSPECTIONS OR OTHER SITUATIONS BEYOND THE URBAN SOCIETY’S CONTROL.
THE TIME FROM SHIPPING TO ARRIVAL OF THE GOODS DEPENDS ON THE COUNTRY OF DESTINATION:

ITALY: APPROXIMATELY 2-3 WORKING DAYS (EXCLUDING THE ISLANDS WHICH MAY REQUIRE 3-4 WORKING DAYS
RATIVES). EUROPEAN UNION: APPROXIMATELY 3-4 WORKING DAYS. REST OF THE WORLD: APPROXIMATELY 5-6 WORKING DAYS.

RETURN TERMS AND CONDITIONS

CUSTOMERS MAY RETURN AN ORDER, IN FULL OR PARTIAL, FOR ANY REASON. THE URBAN SOCIETY MAKES REFUNDS WITHIN 14 DAYS OF RECEIPT OF GOODS (EXCLUDING CERTAIN BEAUTY PRODUCTS CONTAINING HAZARDOUS OR FLAMMABLE MATERIALS, SUCH AS FRAGRANCES AND AEROSOLS).
ITEMS MUST BE RETURNED IN ORIGINAL CONDITION, CAREFULLY PACKAGED AND WITH THE TAG STILL ATTACHED.

THE URBAN SOCIETY PROCESS ORDERS IN ITALY, MILAN, FROM MONDAY TO FRIDAY. IF YOU HAVE PURCHASED THE PRODUCTS FROM ONE OF OUR AUTHORIZED RETAILERS, PLEASE CONTACT THEM AND CHECK THEIR RETURN POLICIES. IT IS NOT POSSIBLE TO RETURN ITEMS TO OUR ONLINE STORE.

TERMS AND CONDITIONS
RETURNED ITEMS MUST BE SENT IN THEIR ORIGINAL PACKAGING TOGETHER WITH ALL MATERIALS INCLUDED (DUST BAGS, CASES, PLASTIC BAGS ETC.) AND MUST INCLUDE A COPY OF THE INVOICE.

ITEMS MUST BE INTACT, UNWASHED, NOT WORN OR ALTERED AND MUST HAVE ALL ORIGINAL SECURITY SEALS STILL ATTACHED.

IF THE ITEM DOES NOT MEET THESE REQUIREMENTS, IT WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO THE CUSTOMER AT THE CUSTOMER’S OWN EXPENSE.

ALL PRODUCTS ARE CHECKED IN WAREHOUSE TO CHECK FOR ANY DEFECTS. IF DESPITE THIS, YOU RECEIVE AN ITEM IN A DIFFERENT STATE FROM THE ORIGINAL ONE, CONTACT INFO@.THEURBANSOCIETY.IT.

GOODS ARE CLASSIFIED AS FAULTY IF THEY ARE NOT OF SATISFACTORY QUALITY, FIT FOR PURPOSE OR COMPLY WITH THE DESCRIPTION. PLEASE NOTE THAT ITEMS DAMAGED DUE TO NORMAL WEAR, AN ACCIDENT, OR MISUSE WILL NOT BE DEEMED DEFECTIVE. IF YOUR ITEM IS DEFECTIVE UPON DELIVERY, YOU CAN MAKE A RETURN WITHIN 14 DAYS FROM THE DATE YOU RECEIVED IT.

WE HAVE DONE EVERYTHING POSSIBLE TO REPRESENT THE COLORS OF OUR PRODUCTS ON WWW.THEURBANSOCIETY.IT IN A REALISTIC WAY. HOWEVER, SINCE COMPUTER, TABLET AND MOBILE MONITORS VARY, WE CANNOT GUARANTEE THAT THE COLOR DISPLAY ON YOUR MONITOR WILL BE COMPLETELY TRUE.

EXCHANGE OF ITEMS PURCHASED IS NOT ALLOWED. ITEMS RECEIVED AFTER PURCHASE CAN THEREFORE ONLY BE RETURNED AND GIVE RISE TO A REFUND OF THE PRICE PAID FOR THE PURCHASE UNDER THE CONDITIONS SET OUT IN THE TERMS AND CONDITIONS.

RETURN PROCESS
PLEASE REFER TO THE RETURNS POLICY WHICH IS AN INTEGRAL PART OF THESE TERMS AND CONDITIONS.

RETURNED PRODUCTS MUST COMPLY WITH OUR RETURNS POLICY SET FORTH BELOW. YOU ARE REQUIRED TO TAKE REASONABLE CARE OF THE PRODUCTS WHEN THEY ARE IN YOUR POSSESSION, AND YOU MUST RETURN THEM IN THE SAME CONDITION IN WHICH YOU RECEIVED THEM (EXCEPT TO THE EXTENT REASONABLE
VOLUMELY NECESSARY TO EXAMINE THEM). THIS OBLIGATION INCLUDES THE FOLLOWING GUIDELINES:

THE PRODUCTS MUST NOT HAVE BEEN WORN (EXCEPT TO TRY THEM OUT), MUST NOT BE WASHED, DAMAGED OR USED AND MUST HAVE THE ORIGINAL LABELS;
IF THE PRODUCT IS SUPPLIED WITH A SAFETY LABEL THIS MUST STILL BE ATTACHED; IN THE EVENT OF FAILURE TO COMPLY WITH THE ABOVE-MENTIONED OBLIGATIONS (INCLUDING THE CONDITIONS FOR RETURN), WE MAY DEDUCT FROM THE REFUND AN AMOUNT THAT TAKES ACCOUNT OF THE DECREASED VALUE OF THE PRODUCT(S) UP TO THE ENTIRE PRICE OF THE PRODUCT.