Orders and payments

ORDERS

THE URBAN SOCIETY HAS CREATED AND PUBLISHED THE WEBSITE WITH THE PURPOSE OF OFFERING ITS CUSTOMERS AN EXCLUSIVE SERVICE. THE PRODUCTS ON SALE ON THE URBAN SOCIETY SITE ARE INTENDED FOR THE END CUSTOMER. BY “END CUSTOMER”, THE URBAN SOCIETY MEANS THE PERSON OR PERSONS WHO DO NOT CARRY OUT AN ENTREPRENEURIAL OR PROFESSIONAL ACTIVITY IN THEIR OWN SUCH AS, BY MONEY OF EXAMPLE, THE MARKETING OF PRODUCTS PURCHASED ON THE URBAN SOCIETY; THEREFORE, THE URBAN SOCIETY REQUESTS USERS WHO ARE NOT DEEMED TO BE “END CUSTOMERS” NOT TO ATTEMPT TO ESTABLISH A BUSINESS RELATIONSHIP WITH THE URBAN SOCIETY AND NOT TO USE THIRD PARTY ACCOUNTS TO SUBMIT PURCHASE ORDERS FOR PRODUCTS FOR SALE. AS A RESULT OF THE COMMERCIAL POLICY INDICATED ABOVE, WWW.THEURBANSOCIETY.IT RESERVES THE RIGHT NOT TO PROCESS ORDERS PLACED BY PERSONS WHO ARE NOT END CUSTOMERS AND ANY ORDERS THAT DO NOT COMPLY WITH THE ABOVE-MENTIONED COMMERCIAL POLICIES. THE URBAN SOCIETY RESERVES THE RIGHT TO REFUSE TO PROCESS AN ORDER AND/OR OFFER SERVICES TO ANYONE AT ANY TIME. THE URBAN SOCIETY RESERVES THE RIGHT TO REFUSE AN ORDER IF THE ORDER DOES NOT RECEIVE EXPLICIT VERIFICATION OR APPROVAL BY THE CUSTOMER’S BANK. THE URBAN SOCIETY RESERVES THE RIGHT TO RETURN A SHIPMENT IF IT CANNOT BE MADE TIMELY FOR REASONS BEYOND ITS CONTROL. PLEASE NOTE THAT DELAYS IN SHIPPING MAY OCCUR DURING PROMOTIONS AND SALES PERIODS. ORDERS PLACED SEPARATELY WILL BE SHIPPED SEPARATELY.

AFTER PLACING YOUR ORDER YOU WILL RECEIVE AN EMAIL CONFIRMING THE ORDER DETAILS. THIS EMAIL DOES NOT REPRESENT AN ACCEPTANCE OF THE ORDER BUT ONLY CONFIRMATION THAT WE HAVE RECEIVED THE SAME. UNLESS CANCELLATION BY THE CUSTOMER, ACCEPTANCE OF YOUR ORDER AND COMPLETION OF THE CONTRACT WITH THE URBAN SOCIETY WILL BE COMPLETED WHEN WE SEND THE EMAIL INDICATING THAT WE HAVE SHIPPED THE GOODS. NEITHER OUR EXTERNAL PAYMENT SERVICE PROVIDER NOR OUR COURIER HAS THE POWER TO ACCEPT AN ORDER ON BEHALF OF THE URBAN SOCIETY. WE RESERVE THE RIGHT NOT TO ACCEPT AN ORDER IF, FOR EXAMPLE, WE ARE UNABLE TO OBTAIN A PAYMENT AUTHORIZATION, IF THERE IS SHIPPING LIMITATIONS ON CERTAIN ITEMS, IF A CERTAIN ITEM ORDERED IS NOT AVAILABLE, OR IT IS NOT AVAILABLE. IT MEETS OUR QUALITY CONTROL STANDARDS AND IS THEREFORE RETIRED, OR IF THE CUSTOMER DOES NOT MEET THE CRITERIA SET FORTH IN THE POLICY.

WE MAY ALSO REFUSE TO PROCESS AND THEREFORE ACCEPT A TRANSACTION FOR ANY REASON OR REFUSE TO PROVIDE A SERVICE TO ANYONE AT ANY TIME IN OUR SOLE DISCRETION. WE WILL HAVE NO LIABILITY TO YOU OR ANY OTHER THIRD PARTY AS A RESULT OF THE WITHDRAWAL FROM THE URBAN SOCIETY OF ANY PRODUCT REGARDLESS OF WHETHER SUCH PRODUCT HAS BEEN SOLD, OR THE REMOVAL, COPYING OR MODIFICATION OF ANY MATERIALS OR CONTENT THEREIN ON THE URBAN SOCIETY, OF THE REFUSAL TO PROCESS A TRANSACTION OR THE CANCELLATION OR SUSPENSION OF ANY TRANSACTION AFTER ITS PROCESSING HAS BEGUN.

WHILE WE DO EVERYTHING POSSIBLE TO ENSURE THAT THE DETAILS OF OUR WEBSITE ARE ACCURATE, FROM TIME TO TIME WE MAY DISCOVER AN ERROR IN THE PRICING OF PRODUCTS. IF WE DISCOVER AN ERROR IN THE PRICE OF A PRODUCT IN AN ORDER, WE WILL NOTIFY THE CUSTOMER AS SOON AS POSSIBLE. WE HAVE NO OBLIGATION TO ACCEPT OR FILL AN ORDER FOR A PRODUCT ADVERTISED AT AN INCORRECT PRICE AND WE RESERVE THE RIGHT TO CANCEL ANY SUCH ORDER ALREADY ACCEPTED OR IN TRANSIT. IF YOU ORDER A PRODUCT WHICH IS INCORRECTLY PRICED FOR ANY REASON, WE WILL CONTACT YOU BY EMAIL OR TELEPHONE TO INFORM YOU THAT WE HAVE NOT ACCEPTED YOUR ORDER AND/OR THAT THE RELEVANT PORTION OF THE ORDER HAS BEEN CANCELLED. IF YOU HAVE ALREADY PAID FOR THE PRODUCTS, WE WILL REFUND THE FULL AMOUNT PAID AS SOON AS POSSIBLE. IF THE PRODUCTS ARE RECALLED WHILE THEY ARE IN TRANSIT.

ITEMS AVAILABLE

ORDERS RELATING TO AVAILABLE ITEMS, AFTER CONFIRMATION OF THEIR AVAILABILITY AND VERIFICATION OF THE BANK OPERATION, WILL BE PROCESSED ON THE WORKING DAY FOLLOWING THE ONE ON WHICH THE ORDER IS PLACED. THE AMOUNT PAID BY CREDIT CARD WILL ONLY BE ADJUSTED WHEN THE ORDER IS PROCESSED. PLEASE NOTE THAT DURING THE SALES AND PROMOTIONAL SALES PERIOD, DELAYS MAY OCCUR IN THE PROCESSING OF ORDERS.

PRE-ORDER ITEMS

THE PRE-ORDER IS THE RESERVATION OF AN ITEM WHICH IS NOT YET AVAILABLE FOR SALE,
BUT IT WILL BE SOON. PRE-ORDER ITEMS ARE SHIPPED UPON THEIR ARRIVAL IN WAREHOUSE WITHIN THE TIMES INDICATED ON THE ITEM PURCHASE PAGE. IN THE EVENT THAT THE PRE-ORDER GOODS ARE NOT DELIVERED, .THE URBAN SOCIETY WILL NOTIFY THE CUSTOMER IMMEDIATELY AND MAKE A REFUND OF THE MONEY PAID. THE URBAN SOCIETY WILL NOT BE RESPONSIBLE FOR A DELAY IN SHIPPING CAUSED BY CIRCUMSTANCES BEYOND THE CONTROL OF THE URBAN SOCIETY WHICH RESULT IN A DELAY IN THE ARRIVAL OF PRE-ORDER PRODUCTS IN WAREHOUSE THAN THE TIMES SPECIFIED ON THE PRODUCT PURCHASE PAGE. IN THE CASE OF PRE-ORDER PURCHASES, THE CREDIT CARD TRANSACTION IS CHARGED AT THE TIME OF PLACING THE ORDER.

IN RELATION TO AN ORDER WITH AVAILABLE ITEMS AND PRE-ORDER ITEMS, SHIPPING WILL TAKE PLACE IN 2 SEPARATE PHASES: AVAILABLE GOODS WILL BE SHIPPED USING STANDARD SHIPPING METHODS PRE-ORDER ITEMS WILL BE SHIPPED AS SOON AS AVAILABLE.

PAYMENT METHODS

THE FOLLOWING PAYMENT METHODS CAN BE USED ON THE WWW.THEURBANSOCIETY.IT SITE: THE MAIN CREDIT CARDS, PAYPAL (TO REGISTER A PAYPAL ACCOUNT, VISIT THEIR WEBSITE AT PAYPAL.COM), KLARNA (METHOD AVAILABLE IN AMERICA, ENGLAND, AUSTRIA, SWITZERLAND, GERMANY, ITALY AND FRANCE).
PLEASE NOTE THAT ALL PAYMENT TRANSACTIONS ARE SUBJECT TO VERIFICATION WITH YOUR CARD ISSUER. THE CHARGE ON THE CUSTOMER’S CREDIT CARD IS MADE ONLY UPON COMPLETION OF THE ORDER AND WE WILL HAVE NO RESPONSIBILITY FOR ANY FAILURE TO AUTHORIZE TRANSACTIONS BY THE CARD ISSUER. WE ALSO CARRY OUT THE NORMAL PRE AUTHORIZATION OF THE CARD; THE PRODUCTS ARE NOT SHIPPED UNTIL THESE CHECKS HAVE BEEN CARRIED OUT. PLEASE NOTE THAT YOUR CARD ISSUER MAY CHARGE A FEE OR ADMINISTRATIVE CHARGE; WE ARE NOT RESPONSIBLE FOR THESE CHARGES.

PLEASE NOTE THAT IT MAY TAKE ADDITIONAL TIME BEFORE THE BANK CREDITS THE FUNDS BACK TO YOUR ACCOUNT. THE ORDER WILL BE SHIPPED UPON RECEIPT OF PAYMENT INTO OUR ACCOUNT. REFUNDS RESULTING FROM RETURNS WILL BE CREDITED BACK TO THE BANK ACCOUNT FROM WHICH THE ORIGINAL ORDER WAS PAID.

*IN COMPLIANCE WITH THE NEW EU REGULATION 2016/679 ON DATA PROTECTION (GDPR), DATA MAY BE TRANSFERRED TO COUNTRIES NOT BELONGING TO THE EU OR NOT BELONGING TO THE EUROPEAN ECONOMIC AREA, WHICH HOWEVER GUARANTEE ADEQUATE LEVELS OF PERSONAL DATA PROTECTION. IN ANY CASE THE DATA PROCESSING WILL TAKE PLACE IN COMPLIANCE WITH WHAT IS PROVIDED BY THE CURRENT LEGISLATION.

PRICES AND CURRENCIES


THE PRICE OF THE PRODUCT CORRESPONDS TO THE LIST PRICE THAT APPEARS ON THE SITE. PRICES INCLUDE VAT BUT EXCLUDE SHIPPING. SHIPPING COSTS (BASED ON THE LIST LIST) WILL BE AUTOMATICALLY ADDED TO THE TOTAL AMOUNT DUE AFTER THE CHOSEN PRODUCTS ARE PUT INTO THE CART AND THE CUSTOMER HAS CHOSEN THE DESIRED SHIPPING METHOD. PRICES AND DELIVERY COSTS ARE SUBJECT TO CHANGE AT ANY TIME; HOWEVER, SUCH CHANGES WILL NOT AFFECT ORDERS IN RELATION TO WHICH A SHIPPING CONFIRMATION HAS ALREADY BEEN SENT. PAYMENTS AND REFUNDS ARE MADE IN EUROS (EUR).